Terms and conditions

1. IDENTIFICATION DETAILS OF THE WEBSITE OWNER

In compliance with Law 34/2002, of July 11, on information society services and electronic commerce, you are informed that:

• The website owner is NaluSur Adventure SL, with CIF B-10649937 and registered office at C/ Tenerife, 440, 29604 Marbella.
• Email: info@nalucamps.com
• The company’s activity is the sale of summer camps and school activities.

2. PURPOSE OF THE TERMS & CONDITIONS

These general conditions expressly regulate the terms applicable to the booking process carried out by users (“Client”) for the summer camp registration offered by NaluSur Adventure SL through its website https://nalucamps.com/.

These conditions will remain valid as long as they are accessible on the website. However, NaluSur Adventure SL reserves the right to modify them at any time without prior notice, including any legal texts on the website. Accessing the website after any modifications, updates, or replacements implies the user’s acceptance of these changes.

The client is subject to the general conditions in force at the time of booking, and no service can be contracted without first accepting these general terms and conditions.

3. PARTIES INVOLVED

The online booking process through the website https://nalucamps.com/ will take place between the “Client” and “NaluSur Adventure SL.”

A “Client” is considered any consumer, whether an individual or a legal entity, who registers through the provided formby filling in their name, surname, email, and making the corresponding payment to gain access to NaluCamps summer programs.

4. RIGHT OF EXCLUSION

NaluSur Adventure SL reserves the right to deny or withdraw access to the website and/or services offered without prior notice, either on its own initiative or at the request of a third party, to users who fail to comply with these General Terms and Conditions.

5. ONLINE BOOKING PROCESS

5.1. What services or products are available?

Services in which NaluSur Adventure SL reserves the right of admission.

A. Paddle Surf, Surf, and Kayak Camp

Clients can access this service at https://nalucamps.com/campamentos/.

• The camp price depends on the program selected and the number of weeks booked. Discounts and offers cannot be combined.
• Prices range from €155 to €165 per week, depending on the chosen week.
• Students from previous years benefit a 10 euro discount by applying the discount code received via email when making the booking. 
• When booking 2 weeks of the camp, a discount of 10 euro per week will automatically be applied.
• When booking 3 weeks of the camp, a discount of 15 euro per week will automatically be applied.
• When booking 4 weeks of the camp, a discount of 20 euro per week will automatically be applied.

B. Sailing Camp

Clients can access this service at https://nalucamps.com/campamentos/.

• The camp price depends on the program selected and the number of weeks booked. Discounts and offers cannot be combined.
• Prices range from €155 to €165 per week, depending on the chosen week.
• Students from previous years benefit a 10 euro discount by applying the discount code received via email when making the booking. 
• When booking 2 weeks of the camp, a discount of 10 euro per week will automatically be applied.
• When booking 3 weeks of the camp, a discount of 15 euro per week will automatically be applied.
• When booking 4 weeks of the camp, a discount of 20 euro per week will automatically be applied.
• Mandatory sailing federative license fee:
  • Weekly: €7
  • Monthly: €10
  • Annual: €20

6. CANCELLATION POLICY

NaluCamps offers a Super-Flexible Cancellation Policy:

• Until June 15 → 100% refund if the child cannot attend.
• From June 16 until one day before the camp starts → 70% refund (if the full payment has been made).
• If only the deposit was paid, no refund will be issued.
• No-show without prior notice → No refund.
• Once the camp has started, no refunds will be issued for withdrawals due to illness, injury, or any other reason, but participants may recover the lost days in another available camp week.
• If the camp is canceled by the organization, 100% of the amount paid will be refunded without additional management fees.

To postpone the booking to 2026, notify us at least 2 days before the camp starts. The original price will be maintained, avoiding any price increases.

Cancellations must be requested in writing via email to info@nalucamps.com.

7. INTELLECTUAL AND INDUSTRIAL PROPERTY

NaluSur Adventure SL owns all intellectual and industrial property rights over its website https://nalucamps.com/and its contents (images, audio, videos, software, text, logos, and designs). All rights reserved.

Any unauthorized use of this content will be considered a serious violation of intellectual property rights.

8. RIGHT OF WITHDRAWAL

Mechanism to Exercise the Right of Withdrawal

The right of withdrawal can be exercised by emailing info@nalucamps.com with the subject line: “Refund Request for (Purchased Product)”.

Template for refund requests:

• Full Name: ____________
• Contact Email: ____________
• Product Purchased: ____________
• Purchase Date: ____________
• Bank Account for Refund: ____________

9. DISCLAIMER OF LIABILITY

NaluSur Adventure SL cannot guarantee:

• Continuous technical availability of the website.
• Absence of failures or service interruptions beyond its control.
• 100% uptime due to unforeseen circumstances such as cyberattacks, technical failures, or force majeure.

10. PERSONAL DATA PROCESSING

All personal information provided during the booking process is stored by NaluSur Adventure SL, acting as the data controller.

By default, clients consent to their data being used to receive news, promotions, and updates about NaluCamps services.

To unsubscribe from marketing communications, email info@nalucamps.com.

For data access, correction, cancellation, or opposition, contact:

• By mail: C/ Tenerife, 29604 Marbella
• By email: info@nalucamps.com (subject line: “DATA PROTECTION”)

11. TERMINATION OF CONTRACT

The service contract can be terminated at any time by either party.

NaluSur Adventure SL may immediately terminate or suspend services if the client fails to comply with these terms.

12. LANGUAGE

These terms and the website content are provided in Spanish and English.

13. APPLICABLE LAW & JURISDICTION

The relationship between NaluSur Adventure SL and the Client will be governed by Spanish law, and any disputes will be handled in the courts of Marbella, unless otherwise required by law.

The European Union provides an online dispute resolution platform at http://ec.europa.eu/odr.

General Terms and Conditions as of March 5, 2025.